reference my thread > Tacoma Prerunner Unresolved Problem

Doe they really care about their coustomers ??????

You must work for Toyota!

"Jody" <jodyremovethistosendpulse@mchsi.com> wrote in message
news:1GtLa.47558$R73.7586@sccrnsc04...

"NewsGrpUser" <res08yl3@verizon.net> wrote in message
news:1ErLa.15123$Ei4.7618@nwrddc02.gnilink.net...
Keep asking to speak to bosses' bosses until you get some action! Go to the
Corporate office if you have to, but be sure you have your shit together and
have a legitimate complaint or you'll look like an angry fool who's wasting
their (and your) time.

Complaining to us won't do you any good. You may get moral support, but no
substantive help.

Tom S

Thanks....just looking for some feedback from others who have not been
"Completely Satisfied" on their last service visit. (Toyota's bleak attempt
to bolster what they think
will show others of great service to their customers"


"Tom S" <toms@spamlesspacbell.net> wrote in message
news:EMuLa.272$d75.75@newssvr19.news.prodigy.com.. .

Do notice -again- his caveat, one you haven't been able to do - yet!

"but be sure you have your shit together and have a legitimate
complaint or you'll look like an angry fool who's wasting their (and
your) time."

That means a complaint -you- can show them ... no technician has
'sixth sense' or 'magical divination' powers, though sometime it may
seem so when they do 'pull a rabbit out of a hat' for the customer.

Thay can't fix what -you- can't show 'em!


On Sun, 29 Jun 2003 17:15:28 GMT, "NewsGrpUser" <res08yl3@verizon.net>
found these unused words floating about:

I thought it was their job to diagnose. All I can do is make an honest
attempt to describe
my noise, the service writer just kinda says "ok"

"J. A. Mc." <jaSPAMc@gbr.online.com> wrote in message
news:tk9ufvsocs681e5lg6c4e76rsbph0gsirh@4ax.com...

NewsGrpUser wrote:
I bet there's more to this than we're hearing...

Tom - Vista, CA

NewsGrpUser wrote:

Drive around with someone until the noise is heard. We are not to do any
repairs unless we can duplicate the noice/problem and its deemed as
abnormal.

NewsGrpUser wrote:
Its also your job to show them the noise.

If what your saying then is...if the problem is not obvious then I am out of
luck, at least for now. Or maybe the problem will occur when I am up in the
mountains or out in the desert and possibly leave me stranded. Or the
driveshaft may fall out causing me to loose control etc etc...
Once again all I want is my truck to be fixed, and I dont think that I am
being difficult.

"MDT Tech®" <ssauer4O@repairman.com> wrote in message
news:3EFF5999.3050604@repairman.com...

NewsGrpUser wrote:
No, that is not what I'm saying at all. The tech has to hear a noise.
Take hime for a ride, when you and him hear it, tell him "thats the
noise" if it doesnt do it, try again later. Once the noise is ID'd, then
pinpointing the source is next if this noise is not a "normal
condition". And quit exaggerating, the driveshaft wont fall out, it will
produce a noise and vibration that is easy to locate. And no, you wont
lose control, the steering will still operate wihtout the driveshaft.
Quit hamming it up and playing chicken little. I can assume the noise is
so obscure and intermittent if there is even a real problem in the first
place.

Hey just do what us TUNDRA guys do...turn up the radio! I have a 2000 tundra
sr5 V8 with 48000 miles on her. The only thing I had wrong with her was my
antenna base was moving,Toyota fixed it and that was it. Being from MICHIGAN
home of the BIG3,FOX TOYOTA is great. I only use MOBIL 3 oil and she purrs
like a kitten. I love my truck and I wouldn't own a friggin ford if ya gave
it to me! That's my story and I'm stickin to it!

On Sun, 29 Jun 2003 17:30:59 -0700, MDT Tech® <ssauer4O@repairman.com> wrote:

I have to jump in here and say that I agree 100% with MDT Tech. I have not seen
in your (multiple) threads where YOU actually took a tech with you in the car in
an attempt to duplicate the problem for him/her.

I had a similar situation with my Jeep. I kept hearing a whining noise when
coasting around 60mph. The techs thought it was the rear differential, so it
was replaced. I kept hearing it, and wound up replacing it again.

Just before the warranty ran out, I took it back and told them I still heard it.
This time, however, I requested a tech to go along with me so I could point out
the noise. So off we go, I get it on the highway, coast at 60mph, and say
"There it is..do you hear that?" and the tech says to me, "That's your noise?
That's just normal gear noise...my own truck is a lot louder than that". He
them proceeded to explain to me the rule about moderate radio volume, and low
fan speed on the A/C, and how they normally don't consider it a problem unless
the noise is louder than that.

So the lesson I learned here is this: when you have a problem with a strange
'noise' or intermittent problem, NEVER just let the techs try to find it
themselves. Get your ass in the car with them, and point it out when it
happens. Repeat until you hear it, and they acknowledge that they hear it.

I don't work for Toyota, I don't even own a Toyota (yet...hope to own a Tundra
soon). But I know that difficulty in getting a mechanic to duplicate
intermittent problems is universal. I experienced it with my Jeep. I also
experienced it with a bad distributor on a Camaro years ago. But unlike you, I
do not blame them for not finding it, since they cannot shove every other car
aside to concentrate on my problem and drive the car around all day until
"something" happens.

So quit accusing Toyota of not caring about their customers.

Great, the problem is with the driveshaft, now, get down to your Toyota
dealer and tell them about it!

Heck, with your talent at finding elusive problems, maybe you could get
a job as a "Service Driver!" I don't think that classification exists
yet, but they should be more than willing to create it for someone with
your ability!

Congratulations!!!

Tom - Vista, CA

NewsGrpUser wrote: